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INDEKS KEPUASAN MASYARAKAT (IKM)



Indeks Kepuasan Masyarakat (IKM) adalah data dan informasi tentang tingkat kepuasan masyarakat yang diperoleh dari hasil pengukuran secara kuantitatif dan kualitatif atas pendapat masyarakat dalam memperoleh pelayanan dari aparatur penyelenggara pelayanan publik dengan membandingkan antara harapan dan kebutuhannya. Survey IKM bertujuan untuk mengetahui tingkat kinerja unit pelayanan secara berkala sebagai bahan untuk menetapkan kebijakan dalam rangka peningkatan kualitas pelayanan publik selanjutnya.

Pengukuran kepuasan merupakan elemen penting dalam proses evaluasi kinerja dimana tujuan akhir yang hendak dicapai adalah menyediakan pelayanan yang lebih baik, lebih efisien, dan lebih efektif berbasis dari kebutuhan masyarakat. Suatu pelayanan dinilai memuaskan bila pelayanan tersebut dapat memenuhi kebutuhan dan harapan pengguna layanan. Kepuasan masyarakat dapat juga dijadikan acuan bagi berhasil  atau tidaknya pelaksanaan program yang dilaksanakan pada suatu lembaga layanan publik. 

Peraturan Menteri Pertanian No. 78/Permentan/OT.140/8/2013). Untuk itu maka dibuat suatu alat yang dapat digunakan sebagai pengukur pelayanan Kementerian Pertanian di masyarakat. 

Laporan Tahunan PPID BPTP Aceh Tahun 2018 

Laporan Bulanan PPID BPTP Aceh Bln Mei 2019 

SURVEY KEPUASAN MASYARAKAT BPTP ACEH

Balai Pengkajian Teknologi Pertanian (BPTP) Aceh sebagai instansi pelayan publik sedang melaksanakan Survei Kepuasan Masyarakat (SKM) dalam rangka  meningkatkan kinerja pelayanan Aparatur Sipil Negara (ASN) di lingkungan Kementerian Pertanian khususnya BALITBANGTAN terkait layanan publik  terhadap pengguna jasa dan mitra kerja BPTP Aceh.

Kami berharap kesediaan Bapak/Ibu/Saudara agar dapat berperan aktif dalam memberikan informasi terkait kinerja pelayanan kami. Kuesioner ini disusun sebagai media penyampaian informasi dari Bapak/Ibu/Saudara.

Mohon setiap pertanyaan dijawab dengan benar dan jujur. Kami menjamin kerahasiaan atas informasi yang Bapak/Ibu/Saudara berikan. Berikut Link yang dapat digunakan.

http://ikm.pertanian.go.id/?u=H24

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